River City Play Systems' Warranty
River City Play Systems partners with top manufacturers to ensure every product we sell is built to last. All products include the original manufacturer warranty, and in many cases, we offer an extended local warranty for added value and convenience. Below is an overview of warranty coverage by product category and manufacturer.
Basketball Goals
PROformance Hoops: Limited lifetime warranty to the original retail customer on the pole system, height adjustment mechanism, and backboard. Full details are available at proformancehoops.com/proformance-warranty.
River City Play Systems Extended Coverage: Includes freight at no additional charge when delivered to our local warehouse for pickup. A service or delivery fee may apply if on-site service is requested. This coverage runs concurrently with the manufacturer warranty.
Backyard Playgrounds
Playground One: 10-year limited warranty to the original retail customer on all wooden playset components against structural failure caused by warping, rotting, breaking, or insect damage. There is no stain stipulation, unlike many competing brands. Full details are available at playgroundone.com/warranty-info.
River City Play Systems Extended Coverage: Includes freight at no additional charge when delivered to our local warehouse for pickup. Additional service or delivery fees apply if on-site assistance is requested. This coverage is concurrent with the manufacturer warranty.
Commercial Playgrounds
PlaygroundEquipment.com: 100-year limited warranty to the original retail customer on all aluminum and steel upright posts, hardware, post caps, and clamps against structural failure caused by deterioration, corrosion, or workmanship. Full details are available at playgroundequipment.com/product-warranty.
Additional Product Warranties
River City Play Systems also offers products from trusted outdoor brands including BERG Toys, JumpYeti, IMC Outdoor Living, GroundSmart, Avyna, and 2by2 Industries. Each brand provides its own limited manufacturer warranty. Our team can assist you in locating warranty details or submitting documentation directly to the manufacturer.
Manufacturer Warranty Links
Note: Warranty terms vary by manufacturer and product type such as frames, springs, pads, surfacing, or wood components. Some manufacturers require product registration within a set period to activate extended coverage. Please review each manufacturer policy for full details.
General Warranty Terms
- All warranties apply only to the original retail purchaser.
- Warranty claims are processed according to each manufacturer terms and conditions.
- Proof of purchase may be required to validate a claim.
- Installation, misuse, or lack of maintenance is not covered by warranty.
- Manufacturer defects are typically resolved through replacement parts, not product returns.
Warranty Support
River City Play Systems is happy to assist with warranty claims, replacement part requests, or manufacturer coordination. For assistance, please contact us at info@rivercityplay.com or call (210) 920-6953.
